Privacy Policy

Introduction

I, Kareem Hassanein, Registered Physiotherapist, am committed to protecting your personal information and your right to privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website or use my physiotherapy services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA) of Ontario.

Information I Collect

Personal Information

I may collect the following personal information:

• Full name and contact information (address, phone number, email)
• Date of birth and age
• Ontario Health Insurance Plan (OHIP) information
• Private insurance information
• Emergency contact information
• Referring physician information

Health Information

As a healthcare provider, I collect:

• Medical history and current health conditions
• Physiotherapy assessment findings
• Treatment plans and progress notes
• Diagnostic test results
• Communications with other healthcare providers regarding your care
• Appointment records and billing information

Website Information

When you visit my website, I may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device and operating system information

Website Analytics and Advertising

I use Google Analytics to understand how visitors use my website, and Google Ads conversion tracking to see whether my ads lead to bookings or calls. These services collect:

• Usage data (pages viewed, time on site, which booking or phone links are clicked)
• General location information (city/region, not specific address)
• Device and browser information
• How you found my website (search engines, ads, referral sites)

This data does not include your name, contact details or health information, and I use it only to improve the website and my advertising. Google processes it under its own privacy policy.

Call-Back Requests

If you use the call-back form, I receive your name, phone number, the best time to call and, if you choose to give it, the body area that is bothering you. The form is sent to my email through Resend, an email delivery service based in the United States, so this information may be processed outside Canada. I use it only to return your call, and I do not add it to your health record unless you become a patient.

How I Use Your Information

I use your personal and health information to:

• Provide physiotherapy assessment and treatment services
• Develop and monitor your treatment plan
• Communicate with you about appointments and care
• Process billing and insurance claims
• Comply with legal and regulatory requirements
• Communicate with other healthcare providers involved in your care (with consent)
• Maintain accurate clinical records
• Respond to your inquiries and requests
• Improve my services and website functionality

Disclosure of Your Information

I may share your information in the following circumstances:

With Your Consent

• To other healthcare providers involved in your care
• To insurance companies for billing purposes
• To family members or caregivers you have authorized

Without Your Consent (as permitted by law)

• To comply with legal obligations or court orders
• To protect against imminent harm to you or others
• For public health or safety reasons
• To professional regulatory bodies as required
• To defend against legal claims

Data Security

I implement appropriate technical and organizational measures to protect your personal information, including:

• Physical security measures at my practice location
• Secure storage of paper records in locked filing systems
• Password-protected electronic systems
• Encryption of electronic communications where appropriate
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request restrictions on how I use your information
• Lodge a complaint with privacy authorities
• Request information about my privacy practices

Additional Information

Retention of Information

I retain your personal health information for a minimum of 10 years following your last visit, or 10 years after you reach the age of majority (18 years), whichever is longer, as required by the College of Physiotherapists of Ontario. After this period, records are securely destroyed.

Children's Privacy

I provide services to minors with parental or guardian consent. Parents/guardians have the right to access their minor child's health information, subject to the minor's consent rights under Ontario law.

Accessible Formats and Communication Supports

Upon request, I will provide or arrange for accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost.

Changes to This Policy

I may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" and will be posted on my website. I encourage you to review this Policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Complaints

If you have concerns about my privacy practices, you may file a complaint with: